FAQs | Frequently Asked Questions

HELP CENTER | RETRO STYLE

FAQs

Delivery & Order

WHEN WILL I RECEIVE MY ORDER?

Our team takes 10 to 15 working days maximum to process your order, manufacture the products and deliver (free). We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

HOW CAN I TRACK MY PACKAGE ?

You can follow the progress of your order by clicking on the following link: Parcel Tracking

HOW MUCH IS SHIPPING ?

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free (excluding overseas territories).

MY ORDER IS NOT COMPLETE

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

I DID NOT RECEIVE MY ORDER

A problem with the Post Office? Lost, broken, destroyed package?

With our secure delivery, Style Rétro® takes care of disputes for you. Customer satisfaction is our priority. We do not place the blame on the carrier by leaving you to “deal with it”. We assume full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at contact@style-retro.com: our team will do its utmost to meet your expectations.

OVERSEAS FRANCE (DOM-TOM)

Deliveries to overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

– Guadeloupe

– Guyana

- The meeting

– Martinique

– Mayotte

- New Caledonia

– Saint-Barthélemy

– Saint Pierre and Miquelon

- Saint-Martin

- Wallis and futuna

- French Polynesia

Cancellation & Return

CAN I MODIFY MY ORDER?

Yes, as long as your order is not “processing”.

CAN I CANCEL MY ORDER?

It is entirely possible to cancel your order! If the order is already being prepared, the cancellation costs will however amount to 40% of the purchase price.

Do not hesitate to contact us by email at contact@style-retro.com: our team will do its best to meet your needs!

I WOULD LIKE TO RETURN AN ITEM

We are only able to accept a return in the event of a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to contact@style-retro.com accompanied by your order number. To be eligible for a return, your item must be unused and in the same condition you received it.

MY CLOTHES IS TOO SMALL

All our textiles are accompanied by a size guide to avoid this kind of inconvenience for our kind customers. Our team took care to measure each item and add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small/large. However, we know that purchasing such an item can cause great frustration.

Do not hesitate to contact our customer support by email at contact@style-retro.com: we will do everything possible to satisfy you (by offering possible compensation, for example

Security

WHAT PAYMENT METHODS DO YOU ACCEPT?

Your security, our priority: our site only offers secure payment methods guaranteed to be safe.

We accept :

Credit card

Debit cards

Our online payment services:

  • PayPal*
  • G2A Pay*

*PayPal — As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its effectiveness.

*G2A Pay — G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (MasterCard, Visa to give you maximum payment possibilities.

Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

IS MY INFORMATION SECURE?

Yes !

The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.

Other questions

HOW CAN I ORDER A PRODUCT?

  • We make your purchases as easy as possible.
  • You select the desired product(s)
  • Click “add to cart”
  • Click on the shopping cart icon at the top right (your “basket”) to finalize your purchases

We also offer the option of creating an account to make the process even easier.

CAN I CUMULATE MY DISCOUNT CODES?

No. Except in exceptional cases, we only accept one and only one reduction code per order.

I RECEIVED AN IMPORT TAX

Style Rétro® ships its products legally throughout the world. However, buyer is responsible for their country's import taxes, we take no responsibility.

“ WHOLESALE ” ORDER

If you would like to order in bulk, email our team at contact@style-retro.com

If you would like to order in bulk, email our team.